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Spotter Support

Guides, Best Practices & Other Resources

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Product Details

Spotter Platform Specifications

Core specifications, data collection and outputs, data storage, and data access.

Smart Mooring Specifications

Core specifications, usage guidelines, and available subsurface sensors.

Onboarding

Get Started With Spotter

How to get your Spotter buoy operational and start collecting ocean data.

Get Started with Smart Mooring

How to get your Smart Mooring system operational and start collecting subsurface sensor data.

Create Your Spotter Dashboard Account

How to set up and log in to your Spotter Dashboard account, and review and update your account details.

Register Your Spotter to Your Account

How to register a Spotter to your Spotter Dashboard account.

Smart Mooring Onboarding

Overview of available Smart Mooring product documentation.

Spotter Scout Infosheet

Digital copy of the User Guide insert, covering Spotter Scout’s core features, platforms, and setup.

FAQs

Answers to the most commonly asked questions about the Spotter Platform.

User Guide

Digital copy of the manual included with your Spotter, covering core features, setup and operation.

Deployment

Spotter Mooring Guidelines

Recommendations and general guidelines for building a mooring to anchor a Spotter to the seafloor.

Smart Mooring Guidelines

Recommendations and general guidelines for designing and deploying a mooring for your Smart Mooring system.

Run a Full System Test

How to run a pre-deployment system test to ensure that your Spotter can establish a connection to the Dashboard.

Attach a Surface Float

How to attach a surface float to the sensor node casket to provide additional buoyancy.

Attach In-Line Buoyancy

How to attach in-line floats to your Smart Mooring to provide additional buoyancy.

Prepare an Anchor

Step-by-step example of how to prepare a kettlebell anchor for a Smart Mooring system.

Spotter Data

Spotter Data Access

How to access Spotter data from the Dashboard, API or SD card.

Spotter Data Modes

Available data modes and how to configure them to tailor Spotter sampling and transmission behavior.

Spotter Dashboard

How to access and navigate the Spotter Dashboard.

API Specification

API documentation including query parameters, response descriptions, and examples for all endpoints.

Onboard Sensor Data

How Spotter’s onboard barometer and sea surface temperature (SST) sensor data is sampled and reported.

Smart Mooring Sensors

How data is collected and transmitted by subsurface sensors connected to a Smart Mooring system.

Spotter Dashboard: Observation Data

How to access and navigate the Observation Data tab in the Spotter Dashboard.

Spotter Technical Reference Manual

Definitions for Spotter-calculated parameters.

SD Card Data

Description of the SD card files logged to the Spotter’s onboard SD card.

Access and Interpret Smart Mooring Data

How to access Smart Mooring data from the Dashboard, API or SD card.

Bristlemouth SD Card Data

Description of the SD card files generated by the Bristlemouth system in Bristlemouth-enabled Spotters.

Spotter Dashboard File Download CSV Guide

The format of CSV files downloaded from the Spotter Dashboard.

SD Card Parsing Script

How to parse SD card data to associate entries with a human-readable timestamp and translate spectral data into bulk parameters.

Data Subscription

Data Subscriptions

How to view, manage, and renew your data subscription in the Spotter Dashboard.

Update Your Payment Method

How to add or update a payment method to your Spotter Dashboard account.

Manage Your Account Balance

How to add funds to your Spotter Dashboard’s account balance.

Change Your Telemetry Lines

How to enable or disable your Spotter’s cellular or satellite lines in the Spotter Dashboard.

Set Up Recurring Satellite Credits

How to set up recurring satellite credits as part of your data subscription in the Spotter Dashboard.

Change Recurring Satellite Credits

How to change the amount of recurring satellite credits in your data subscription in the Spotter Dashboard.

Cancel Recurring Satellite Credits

How to cancel the recurring satellite credits in your data subscription in the Spotter Dashboard.

Add One-Time Satellite Credits

How to add one-time satellite credits to your Spotter Dashboard account.

Cancel Your Data Subscription

How to cancel your data subscription in the Spotter Dashboard.

Review Your Billing History

How to preview your upcoming invoice and review receipts for your data subscription in the Spotter Dashboard.

Maintenance & Service

Service and Assemble Nodes

How to clean, reconfigure and repair the electrical and mechanical connection points on a Smart Mooring system.

Remove and Replace a Spotter Electronics Box

How to remove and replace your Spotter’s electronics box (E-box).

Service and Assemble Legacy Smart Mooring Nodes

How to clean, reconfigure and repair the electrical and mechanical connection points on a legacy Smart Mooring system.

Firmware

Update Your Spotter's Firmware

How to find and update the firmware on your Spotter.

Spotter Firmware Releases

Release notes for Spotter firmware releases.

Firmware v2.15.6 Installation Instructions

How to update firmware on current-generation Spotters running on v2.15.5 or lower.

Firmware v2.16.8 Installation Instructions

How to update firmware on current-generation Spotters running on v2.15.6 or v2.16.x.

Troubleshooting

Diagnose a Red SYSTEM LED

The causes of a red SYSTEM LED, their impact on deployment, and recommended steps for remediation.

Cellular Support Documentation

How to check device cellular capability, connectivity, and coverage areas. Information on satellite fallback mode.

Understand Noise Spikes in Wave Data

The symptoms and causes of noise spikes in wave data, and possible workarounds.

Recover Spotter 3 Firmware

What to do if your Spotter is unresponsive after an interrupted firmware update.

Isolate and Check Smart Mooring Modules

How to troubleshoot data loss by diagnosing sensor failure in a Smart Mooring system.

Isolate and Check Legacy Smart Mooring Sensor Modules

How to troubleshoot field failure by checking the data integrity of legacy Smart Mooring sensor modules.